Online Remote Support and Assistance Services            

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  Remote Online Support and Assistance Services provide fast immediate computer service. This live support feature enables GeekITDown technicians to quickly and accurately diagnose your computer system problems and quickly resolve the issues.
  
  To view a complete list of available Online Services, please visit our Remote Online Support Services List page.
  
  If you are a client and already have a unique session ID support key, please click here.
  
  Contact Us to schedule a Remote Online Support Service session.

What Clients Can Expect From Online Remote Support

• Clients receive fast accurate support from experienced professionals.
  Clients can expect shorter support service times and service in virtually minutes.
  The entire process is completed online so there's no phone interaction which means clients can relax and won't need to take notes or follow difficult instructions.
  Clients can expect easy connection to a support professional. Clients won't need to install large software suites or configure complex network connections. A small plugin is used to facilitate the connection with a GeekITDown support professional, that's all there is to it!
  

The Remote Online Support Process

• Clients request connection to an available technician.
  Clients purchase the service of their choice via secure Google Checkout.
  Once the payment has been confirmed, verified and received clients receive a unique session ID and secure connection link for initiating your Remote Online Support Service. The unique session ID and secure connection link are sent directly to the email address used during your Google Checkout process.
  Clients enter their unique session ID support key and are prompted for connection approval before an Online Remote Support session begins.
  After the connection is established, a GeekITDown technician will begin to perform the service purchased by the client.
  Clients have the option of detailing their computer issue(s) directly through use of the online chat function, available when the Online Remote Support session is established.
  Clients are not required to participate in the Online Remote Support and will only need to be available during the initial Remote Online Support connection in order to enter the unique session ID.

Additional Information

• Clients can opt for scheduled appointment times to allow for more convenient service times.
  Clients can request after hours support which allows GeekITDown Online Remote Support technicians to provide service while your computer system is not in use. This feature can allow servicing of your computer while you sleep or are otherwise unavailable.

Security and System Requirements

• Remote Online Support and Assistance is available for both PC and Mac users.
  Remote Online Support and Assistance requires Windows® XP, Server 2003 or Vista or Mac OS® X 10.4 or later. At this time we are unable to support Linux, read more in our FAQs page.
  All Remote Online Support sessions are secure using SSL 128-bit AES encryption.