@Erik – There is definitely a challenge involved when assistance is needed with online content services. Since content is generally all they provide, hardware issue responsibility would fall to set-top box, etc. makers. Point being, as long as the content is provided they’ve done their job. The more popular services like Netflix and Hulu Plus are getting much better at managing and monitoring their services. For example, Netflix has been known to credit accounts when they deem their content was less than quality (without user complaint) while Hulu Plus makes managing an account straight forward. In regards to my content preferences, I’ve sampled them all. I find satellite to be quality, but customer service was beyond lacking and contracts are too constraining. Cable/DVR I find to be similar in quality, but priced unnecessarily well above any other options. Streaming/Set top boxes I find extremely flexible and inexpensive but lack immediate/current content, quality is dependent upon supplier and connection speed. Unfortunately, content owners are now starting to pick and choose what is available on specific platforms and through “designed packages”. As an example, NHL Center Ice packages do not include games shown on the NHL Network. Additionally, the NHL Network must be purchased separately whether in a sports package or upgraded channel lineup. That type of round about dollar manipulation is trending forward with content owners.

Appreciate the conversation, thanks for the insight.

Hi Erik,

Thanks for the comments! I agree with you that in the short term companies, who offer it, will benefit from streaming services across the board. In fact, it’s encouraging that users have as many option as they do, thanks largely to streaming services like Netflix and others as well as the rise of set top boxes. Ultimately, the short term gains for all companies will come to an end and users will make their decisions based on not just content, but pricing and other factors. No matter how you slice it, cable (satellite included) is a more expensive option at the moment. In addition, contracts are non-existent with set top boxes and services like Hulu Plus. They’re in many ways simple in signup, viewing, account management and cancellation/hold. While I won’t generalize the cable and satellite providers, it goes without saying that their way of doing business won’t work forever.