Sales. It’s an ugly word that describes the pursuit of profit through retail means. Without it, stores go under and investors cut their losses. In this digital age, sales come from more sources than ever. Online and mobile sales continue to climb and yet with all that success, there’s still an irreplaceable quality about the consumer to salesman interaction.
Chat& is an online application that utilizes live video chat to engage customers. Through the Chat& webapp, retailers have the opportunity to interact directly with potential customers by way of person to person video chat, instant messaging and screen sharing. Product promotion is something that marketers work hard to manipulate in an effort to inform consumers about features, prices and availability. Though those methods work well in an advertising environment, nothing can replace a question and answer session with customers. Chat& is filling that gap with their web application.
The benefits of implementing Chat& into an online business could mean an increase of online sales and overall brand growth if used effectively. Online representatives have a unique responsibility to be both customer support and salesman for a customer who, by simply engaging in chat, is already interested in the product.
The webapp has complete cross-browser compatibility, is SaaS (Software as a Service) and servers are unnecessary. Downtime is always a concern for online retailers so Chat& has made the setup quick with integration into CMS or e-commerce platforms.
Chat& offers three packages, Lite, Basic SaaS and Enterprise. The Lite package is the most slimmed down version of the webapp, but still incorporates all audio and video Chat& features into the plan. Those in search of more robust data can look towards the Basic SaaS and Enterprise plans which include analytics, reporting, canned responses, surveys and other specialized information.
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